Membership Terms and Conditions

1. Membership

Membership at Caliteket is personal and may not be transferred or used by a third party. Changes to personal information, such as name, address, email, telephone number, or payment details, must be reported immediately. It is the member’s responsibility to ensure that their contact information is always up to date.

2. Duration and Validity

A membership is ongoing and continues until terminated in accordance with section 10.

Personal training is ongoing and continues until terminated, and ends upon expiry of the paid period.

Class Pass

Class cards are personal, non-transferable, and have a validity period that varies depending on the product. Class cards cannot be extended or refunded unless otherwise required by mandatory law.

Gift Cards

Gift cards are valid for 12 months from the date of issue.

3. Class booking

Members can book a maximum of 5 classes at a time and 2 classes per day.

Classes can be booked up to 14 days in advance.

Cancellation must be made within the following deadlines:

• Morning classes before 9:00 AM: No later than 10:00 PM the evening before

• All classes from 9:00 AM onwards: No later than 3 hours before the class starts

Late cancellations or non-attendance will be recorded as a "no-show".

A “no-show” will result in a fee of 50 DKK.

Members are responsible for checking in when attending a class. Failure to check in will be registered as a "no-show".

3a. Check-in Rules

Check-in must be completed via the Wondr app or browser and is the member’s own responsibility.

Check-in can be completed from 3 hours before and up to 10 minutes after the class starts.

Failure to check in will be registered as a "no-show" (DKK 50).

3b. Class Cancellations

Caliteket reserves the right to cancel or change scheduled classes. If a class is cancelled by Caliteket, any class credit used will be returned, and members with a subscription will not be charged any additional fee as a result of the cancellation.

4. Payment

All memberships with automatic payment are paid via Dankort, Visa/Dankort, or Mastercard. It is the member’s responsibility to ensure that the payment method is correctly registered.

Class cards and gift cards can also be purchased online using the same payment methods.

5. Automatic Payments

By signing up, the member accepts automatic payment of the subscription amount from the registered payment card.

The member will receive a receipt upon registration.

If the payment card is changed, the information must be updated immediately to avoid interruptions to the membership.

6. Minimum Commitment Period

There is no minimum commitment period.

7. Late Payment

In the event of non-payment, a reminder including a fee will be sent.

If payment is not received within 10 days of the due date, the membership may be terminated without further notice. Any claims for payment will be handled in accordance with applicable law.

8. Price Changes

Price changes will be notified by email at least 30 days before they take effect.

If the member does not wish to continue the membership as a result of a price change, the membership may be terminated in accordance with section 10.

9. Membership Freeze

Membership can be frozen for up to 6 months for a fee of DKK 50.

A membership pause can always be started from the date the request is received.

Any change to the end date of a freeze must be notified no later than one month before the requested change takes effect. If this deadline is not met, the originally registered end date of the freeze will remain applicable.

Requests to freeze a membership must be submitted by email.

Termination During a Freeze:

Termination can only take place while the membership is active. If a member chooses to terminate their membership while it is frozen, the freeze will automatically end and the membership will be reactivated for the purpose of calculating the notice period. Termination will then take effect with the current month plus one month’s notice from the date the termination is received.

10. Termination and Changes to Membership

Memberships with automatic payment may be terminated at any time by email with the current month plus one month’s notice.

The termination is effective from the date it is received. Documentation may be required in case of doubt.

If termination takes place during an active freeze period, the membership will first be reactivated, after which the notice period will be calculated in accordance with the terms above.

Membership downgrade:

When downgrading to a cheaper membership, the same notice period as for termination applies, i.e. the current month plus one month’s notice.

Upgrading a membership can take effect from the date specified when the change is made. Any price difference will be calculated according to the terms of the selected membership.

Remaining credits on a class card may be used until the class card’s expiry date, unless otherwise stated for the specific product.

11. Members Under 18

Persons under the age of 18 may only create a membership if a parent or legal guardian enters into the agreement on their behalf.

12. Health and Personal Injury

All training takes place at the member’s own risk. Members are responsible for ensuring that they are in a state of health that allows them to participate in the activities.

Members must follow the coach’s instructions and inform the coach of any relevant physical limitations, injuries, or other circumstances that may affect their training.

Members should immediately stop training if they experience pain, discomfort, or other signs that the training cannot be carried out safely.

Caliteket accepts no liability for personal injuries caused by accidents or by the actions or omissions of other visitors.

13. Personal Belongings

Caliteket accepts no liability for loss of or damage to personal belongings, including theft. Members are encouraged to store valuables securely.

14. Rules of Conduct

Members must comply with applicable rules of conduct and follow instructions from staff. Violations may result in a warning or termination of membership without compensation.

In the event of serious or repeated violations, Caliteket may temporarily restrict access to the facilities or terminate the membership. Any prepaid amounts will be handled in accordance with applicable law and the specific circumstances.

15. Access to the Facility

Access to Caliteket’s facilities is provided through the access system in use at any given time. Access information, access codes, access cards, or other means of access are personal and may not be shared with others.

In the event of non-payment, an expired membership, or misuse of the access system, access may be temporarily restricted or terminated.

16. Marketing and Data Processing

By becoming a member, the member accepts that photos and videos in which they appear may be used for marketing purposes.

Information may be used for internal statistics for the purpose of quality improvement and will be processed in accordance with applicable data protection legislation.

Any consent to the use of photographs and video recordings for marketing purposes will be obtained separately and is voluntary.

Personal data is processed in accordance with Caliteket’s privacy policy in effect at any given time.

17. Communication

Emails may be sent containing important information regarding membership, services, and changes. It is the member’s responsibility to keep their contact information up to date.

18. Changes to Membership Terms

Caliteket may change these membership terms. Significant changes will be communicated to members with reasonable notice, and changes will only take effect from the date specified.

19. Right of Withdrawal

For online purchases of memberships, class cards, or gift cards, the applicable rules regarding the right of withdrawal apply.

If the member expressly requests that a service begins before the expiry of any applicable withdrawal period, special rules may apply regarding payment for the part of the service that has already been provided.

20. Personal Training

Cancellations of personal training sessions must be made within the deadlines stated at the time of booking.

In the event of late cancellation or failure to attend, the session may be considered used.

If Caliteket or the coach cancels a session, a new time will be arranged or the session will be credited back in accordance with the applicable product terms.